FAQs

01. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

  • No, you can also place an order as a guest. But, there are some perks if you have an account with us:
  1. Quick checkout process
  2. Easily view your order status and order history
  3. Receive updates detailing our new releases and special promotions

02. HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

  • Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping page and we will guide you through the check out process.

03. WHAT METHODS OF PAYMENT DO YOU ACCEPT?

  • We accept all the PayPal payments.

04. HOW SAFE IS MY PERSONAL INFORMATION?

  • Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

05. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

    • Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
    06. HOW DOES SHIPPING WORK?
    • The KitchenKits partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
    • This means that your order is shipped from global areas such as Germany, USA, Russia, China, India, etc.

    07. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY  PACKAGE?

    • Because we ship directly from our partners in Germany, USA, Russia, China, India, your item may take  10-14 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
    • Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. We will email your tracking number and tracking website. 

    08. CAN I CANCEL MY ORDER? 

    • Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
    • All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

     

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